Pawtaaka’s 7-Day Exchange & Return Policy
Because every PawTaaka deserves to wag in style 🐶✨
🔁 Return Policy
We accept returns for defective and non-defective products within 3 days of delivery. Products must be new and unused.
✅ Eligibility:
- 🧼 Unused, in original condition with tags and packaging intact
- 📸 Clear unboxing video required
- 🖼️ Photos of damaged or incorrect items required
🚫 Return Not Available For:
- 🎁 Customized or personalized items
- 💸 Sale or discounted products
- 🎉 Festive items
Refunds:
- Refunds will be issued as store credit for returned products.
- Store credits can be used on your next PawTaaka purchase.
📦 Shipping & Pickup for Returns:
- 🚚 PawTaaka arranges reverse pickup from your address
- 💰 If the return is due to damage or incorrect item, we cover the shipping cost fully
- ✅ Otherwise, the return shipping cost is borne by the customer
🔄 7-Day Easy Exchange Policy
Not the right fit? We offer exchanges on eligible products within 7 days of delivery.
✅ Eligibility:
- 🧼 Unused, in original condition with tags and packaging intact
- 🎥 Unboxing video is mandatory
- 🗓️ Exchange request must be made within 7 days of delivery
🚫 Exchange Not Available For:
- 🎁 Customized or personalized items
- 💸 Sale or discounted products
📦 Exchange Shipping:
- 🛍️ PawTaaka arranges reverse pickup
- 💰 Flat ₹99 shipping charge for exchanges
- ✅ If the item was damaged or incorrect, we cover the shipping cost completely
📩 How to Request an Exchange
- 📱 WhatsApp: +91 9211580260
- 📧 Email: pawtaaka@gmail.com
Please include your Order Number, reason for exchange, and preferred replacement size.
📍 Return Address
PawTaaka Returns Team
Radicon Vedantam, B2 701,
Sector 16C, Gaur City 2,
Greater Noida, Ghaziabad,
Uttar Pradesh 201318
❤️ Need Help?
We’re here for you! Just WhatsApp us or email your query and we’ll help you out ASAP.
Note: We do not offer returns for size issues or change of mind. Please refer to our Size Guide before ordering.